SAS Partners with Jakarta Government to Help Deploy Super-App JAKI


Leading multinational analytics software developer SAS Institute has established a partnership with the Jakarta City Government to boost the deployment of digital transformation initiatives such as the Digital Government Plan and the Flood Control System.

“Given the growing needs of citizens worldwide, digital is the way to go to develop solutions more accurately and instantly. This partnership with SAS has helped Jakarta City Government to serve its people better and further elevate the resilience of Jakarta citizens,” said Yudhistira Nugraha, Director, Jakarta Smart City, Department of Communications, Informatics and Statistics of DKI Jakarta Province.

Jakarta Digital Government Platform

In 2019, the Jakarta Smart City developed Jakarta Kini (JAKI), a one-stop digital platform and super-app for multiple government services to help address the needs of its citizens. JAKI processes and analyses data from various reliable sources through machine learning and artificial intelligence (AI) to collect better insights and gain a better understanding of citizens in the capital city and learn the services they require.

SAS Institute is among the main technology providers in the implementation of the Digital Transformation Plan. With its advanced analytics solutions, SAS ensures that JAKI is a reliable platform to provide accurate information and generate data-driven results to help improve the lives of Jakarta citizens.

For instance, through JAKI, residents can access health services like calling an ambulance or checking out the services at various public health facilities, in just a few easy steps. It also assists the city’s COVID-19 response by helping disseminate reliable information and data, including a real time monitoring map, a chronological map, a distribution map, and a map of regional control.

In addition to healthcare, JAKI also integrates other government services such as education, health, trade, disaster and licensing services. It is equipped with mobile-based public complaint management to incorporate systemic improvements into the platform.

Since soft launching in September 2019, JAKI has been used by 2,766,805 users from a total population of 11,250,000 to address their needs across different sectors, such as health, education, social and economic needs, among others.

Knowledge Management for Flood Control System

SAS Institute is also fortifying its partnership with Jakarta City Government by assisting with the city’s Flood Control System. It serves as a data-driven platform that monitors at-risk areas in real time to increase public awareness of disaster situations. Designed with predictive analysis that marks when to activate water pumps, the platform will help accelerate disaster responses and improve preparedness for flood emergencies.

The system utilises SAS’ internet of things (IoT) analytics alongside sensors and weather data that assess real time situations of stream levels and predict where and when flooding may occur. By using AI and machine learning, it is able to quickly gather and act upon large sets of data accurately through leveraging data analytics, thus leading to an accelerated time or speed to execute the critical actions that reduce or eliminate damage to life, property, and businesses in the city. Previously, it would take an hour to update the data gathered from one sensor. With SAS’ IoT analytics solution, this duration is reduced to five minutes.

In addition to quick and accurate data analysis, Jakarta’s Flood Control System also delivers real-time decision-making, data management, analytical data management and asset management.

“The Jakarta Provincial Government partners with various parties, like private organisations, state-owned enterprises, and research organisations, to ensure that progress in the city heads towards the right direction. We are honoured to be among the key players as the government continues to build a better city for its people,” said Febrianto Siboro, Managing Director (Indonesia), SAS Institute.

Jakarta’s Knowledge Management for Flood Control System was recognised in the IDC Smart City Asia Pacific Awards (SCAPA) 2022. It also won at the 2022 WSIS Prizes in the ICT Applications: e-Science category. Jakarta Smart City’s initiatives in digital transformation and disaster management are supported by the SAS analytics platform, which standardises data into a single data management system built into the super-app JAKI.